Privacy Policy
Last updated: 8 January 2026
1. Introduction
At UpperStand Digital (hereinafter referred to as "we," "our," or "the company"), we are committed to protecting the privacy and personal data of our users, clients, and visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or interact with our website https://upperstanddigital.com or engage with our services.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
If you have any questions or wish to exercise your rights regarding your personal data, you can contact us at [email protected].
2. Information We Collect
We may collect and process the following types of personal information:
Identification data: Name, email address, phone number, business name.
Professional data: Information related to your business, services, or industry when voluntarily provided.
Browsing data: IP address, browser type, operating system, pages visited, and visit duration.
Transaction data: Information related to payments and purchases, securely processed through third-party payment providers.
Cookies and tracking technologies: Used to improve user experience, analyze website traffic, and support marketing efforts. (See our Cookie Policy for more details.)
This data may be collected through contact forms, discovery calls, subscriptions, service inquiries, purchases, or analytics tools.
3. Purpose of Data Processing
We process personal data for the following purposes:
Service delivery: Managing inquiries, providing marketing and consulting services, onboarding clients, and customer support.
Website improvement: Analyzing user behavior to improve website performance, content, and user experience.
Marketing communications: Sending newsletters, insights, and promotional information related to our services, only with prior consent.
Business operations: Client relationship management, invoicing, and internal record-keeping.
Legal compliance: Complying with applicable laws, regulations, and lawful requests from authorities.
Personal data will not be used for purposes other than those described above without explicit user consent.
4. Legal Basis for Data Processing
In accordance with the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:
User consent: When you submit forms, subscribe to communications, or accept cookies.
Performance of a contract: When processing data is necessary to deliver requested services.
Legitimate interests: To improve our services, ensure website security, and grow our business in a responsible manner.
Legal obligations: When required to comply with legal or regulatory requirements.
5. Sharing Data with Third Parties
UpperStand Digital does not sell personal data. We may share data only in the following circumstances:
Service providers: Trusted third parties that support website hosting, analytics, email communications, scheduling, CRM systems, and payment processing.
Legal requirements: When disclosure is required by law or by a valid legal request.
Business transfers: In the event of a merger, acquisition, or asset sale, data may be transferred as part of the business continuity process.
All third parties are required to comply with appropriate data protection and confidentiality standards.
6. User Rights
Under GDPR and applicable data protection laws, users have the right to:
Access their personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data (right to be forgotten)
Restrict or limit processing in certain circumstances
Object to processing for specific purposes
Request data portability
To exercise any of these rights, please contact [email protected]. We may request verification of identity before processing your request.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or loss. While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
8. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be published on this page, and where legally required, we will request renewed consent.
10. Contact Information
For questions regarding this Privacy Policy or your personal data rights, contact:
UpperStand Digital Email: [email protected] Address: El Paso, La Palma, Spain.
Terms and Conditions
Last updated: 8 January 2026
1. Introduction
Welcome to UpperStand Digital (hereinafter referred to as “we,” “our,” or “the company”). These Terms and Conditions govern your access to and use of our website https://upperstanddigital.com, as well as any services, content, or products offered through it.
By accessing, browsing, or using this website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of them, you must not use our website or services.
For any questions, you can contact us at [email protected].
2. Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
User: Any person who accesses, browses, or uses the website.
Client: Any user who contracts paid services from UpperStand Digital.
Services: Any consulting, marketing, strategy, digital, or advisory services offered by UpperStand Digital.
Content: All information, text, graphics, images, videos, documents, frameworks, methodologies, and other materials available on the website or delivered as part of our services.
3. Terms of Use
The user agrees to use this website and its services in accordance with applicable law, good faith, public order, and these Terms and Conditions.
The following actions are strictly prohibited:
Using the website or services for unlawful, fraudulent, misleading, or unauthorized purposes.
Attempting to gain unauthorized access to systems, servers, databases, or user accounts.
Introducing viruses, malware, or any other harmful or disruptive code.
Using the website or content in a way that may damage the reputation, rights, or interests of UpperStand Digital or third parties.
We reserve the right to restrict, suspend, or terminate access to the website or services for any user who violates these terms, without prior notice.
4. Intellectual Property
All content, materials, methodologies, frameworks (including but not limited to proprietary strategic frameworks), designs, logos, trademarks, texts, and graphic elements displayed on the website or delivered through our services are the intellectual property of UpperStand Digital or its licensors and are protected by applicable intellectual property laws.
No part of the content may be copied, reproduced, distributed, modified, resold, or exploited for commercial purposes without prior written authorization from UpperStand Digital.
5. Registration and User Accounts
Certain services may require users to provide accurate and up-to-date information through forms, booking systems, or client onboarding processes.
Users are responsible for:
Providing truthful and complete information.
Maintaining the confidentiality of any access credentials.
Notifying us immediately of any unauthorized use or security breach.
We reserve the right to suspend or terminate access if provided information is false, misleading, or violates these Terms.
6. Services, Pricing, and Payments
UpperStand Digital provides professional marketing, strategy, and advisory services, primarily on a consulting or project basis.
Prices are displayed in USD or EUR, as specified in the individual proposal, invoice, or agreement.
Payments are due according to the terms outlined in the service agreement or invoice.
Payments are processed securely through third-party payment providers. We do not store payment card details.
We are not responsible for technical failures or interruptions caused by external payment platforms.
7. Refund and Cancellation Policy
Due to the strategic, customized, and time-based nature of our services:
No refunds are issued once services have started, strategy work has commenced, or deliverables have been initiated.
Deposits or upfront payments are non-refundable unless explicitly stated otherwise in writing.
Discovery calls or qualification calls, when offered, are free of charge and non-binding.
Any cancellation or refund request must be submitted in writing to [email protected] and will be reviewed on a case-by-case basis, subject to any signed agreement.
8. Liability and Disclaimer
The website and services are provided on an “as is” and “as available” basis. While we strive for accuracy and quality, we make no guarantees regarding specific business results, revenue outcomes, or performance metrics.
To the fullest extent permitted by law, UpperStand Digital shall not be liable for:
Business losses, loss of revenue, profits, or opportunities.
Indirect, incidental, or consequential damages.
Technical issues, service interruptions, or third-party platform failures.
Decisions made by users or clients based on our content or recommendations.
Where liability cannot be excluded by law, our total liability shall be limited to the amount paid by the client to UpperStand Digital in the twelve (12) months preceding the claim.
9. Links to Third Parties
Our website may contain links to third-party websites, tools, or platforms. UpperStand Digital has no control over and assumes no responsibility for the content, policies, or practices of these third parties. Users access them at their own risk.
10. Modifications to the Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.
Continued use of the website or services after changes are published constitutes acceptance of the revised terms.
11. Applicable Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Spain.
Any dispute arising from or related to these terms or the use of the website or services shall be submitted to the courts of Santa Cruz de Tenerife, Canary Islands, unless mandatory consumer protection laws provide otherwise.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact:
UpperStand Digital
Email: [email protected]
Address: El Paso, La Palma, Spain